Shipping & delivery

What it costs

Flat rate $9.95 anywhere in Australia, however much you order.

Click & collect

Local? Choose pick up in store at checkout and there's nothing to pay for postage. We'll email you as soon as your order is ready to collect from our Raymond Terrace shop — usually the same or next business day, and on release day for pre-orders.

Collect from MarketPlace, Shop 9, 18/39 William St, Raymond Terrace NSW 2324. Bring your order number with you.

Dispatch times

Orders placed before 2pm AEST on a business day are usually packed and lodged the same or next business day.

Pre-orders ship as close to the manufacturer's release date as we can manage — that date is set by the publisher and occasionally moves.

Delivery times

Once lodged, Australia Post's usual estimates apply — roughly 2–5 business days within NSW and 3–8 business days interstate. Regional and remote areas take longer, and busy release weeks can add a day or two.

Tracking

You'll get a tracking number by email as soon as your parcel is lodged.

High-value orders

Sealed boxes and collector product are worth real money, so we send them with tracking and may require a signature on delivery. If nobody's home, Australia Post will leave a card or take it to a nearby collection point.

Lost or damaged parcels

If tracking hasn't moved for 5 business days, or your parcel arrives damaged, email admin@rtnews.com.au with your order number. We'll open an enquiry with Australia Post and keep you posted. Please keep all packaging — it's usually needed for a claim.

International

We currently ship within Australia only. If you're overseas and after something particular, email us and we'll see what's possible — but we can't quote international postage at checkout.

Address changes

Tell us straight away if you've made a mistake with your address. Once a parcel is lodged we can't redirect it, and re-delivery is at your cost.