Returns & refunds
Your consumer guarantees
Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to have products repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
Nothing on this page limits those rights.
Damaged, incorrect, or missing on arrival
If your order arrives damaged, isn't what you ordered, or something's missing:
- Email admin@rtnews.com.au within 7 days of delivery.
- Include your order number and clear photos of the item and the packaging — including the outer satchel or carton.
- We'll arrange a replacement or refund at our cost.
Please keep the packaging until the claim is sorted. Couriers often require it.
Sealed products — change of mind
We do not accept a change-of-mind return of delivery.
Opened products and card contents
Once a sealed product is opened it can't be returned, and we can't refund based on what was inside.
Cards in sealed product are randomly assorted by the manufacturer. A box or pack that didn't contain the card you hoped for isn't a fault, and pull rates aren't something we control. This is the single most common question we get, so we'd rather be upfront about it than surprise you.
If a sealed pack is genuinely defective — miscollated, misprinted, water-damaged, or short on cards — that's a different matter. Contact us and we'll help you with a manufacturer claim, or sort it ourselves where we can.
Pre-orders
You can cancel a pre-order for a full refund any time before it ships. Once it's shipped, the sections above apply.
How refunds work
- Refunded to your original payment method
- Processed within 5 business days of us approving the return
- Your bank may take another 1–10 business days to show the credit
Not sure?
Email us. We'd rather talk it through than have you guessing.
Please contact us before sending anything back — we'll confirm the return address and make sure your parcel is expected. Returns sent without contacting us first can go astray.